Shipping Policy

Last updated: May 07, 2026
Every order is carefully packed and dispatched from our location in Vaudreuil-Dorion, Québec. Your bike will arrive ready to ride.

This Shipping Policy outlines how Brevon Gate handles the delivery of orders placed through our website at brevongate.com. By placing an order with us, you agree to the terms set out below.

If you have any questions about your shipment, please don’t hesitate to contact us.

1. Where We Ship

We currently ship to all provinces and territories across Canada, including:

Ontario, Québec, British Columbia, Alberta, Manitoba, Saskatchewan
Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland & Labrador
Yukon, Northwest Territories, Nunavut

We also offer international shipping to select countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs fees, import duties, and taxes imposed by your country — these are the responsibility of the customer and are not included in our shipping rates.

If your country is not available at checkout or you have questions about international delivery, please contact us and we will do our best to assist you.

2. Shipping Rates

2.1 Free Shipping

We offer free standard shipping on all orders over $75 (after any applicable discounts, before taxes). This applies to standard delivery within Canada. International orders are not eligible for free shipping and rates will be calculated at checkout.

2.2 Standard Shipping Rate

For orders under $75, a shipping fee will be calculated and displayed at checkout based on the delivery address and the size and weight of your order. You will always be able to review the total cost, including shipping, before completing your purchase.

Note: Due to the size and weight of bikes, shipping fees for orders under $75 may be higher than for smaller items. The exact cost will always be shown before you confirm payment.

3. Processing Time

3.1 Standard Orders

Orders are typically processed and dispatched within 3–7 business days from our Vaudreuil-Dorion location, Monday through Friday, excluding public holidays.

You will receive an email confirmation with tracking information once your order has been shipped.

3.2 High-Demand Periods

During peak seasons (spring, summer, holiday periods), processing times may be slightly longer. If you need your bike by a specific date, please contact us in advance so we can advise on expected timelines.

4. Estimated Delivery Times

The following delivery estimates apply once your order has been dispatched from Vaudreuil-Dorion, Québec. Delivery times are in addition to processing times and are estimates only — they may vary depending on your location and carrier volume.

Region	Estimated Delivery	Notes
Québec	2–4 business days	Shipped from Vaudreuil-Dorion
Ontario	2–5 business days	—
Maritime Provinces	3–6 business days	—
Western Canada	5–9 business days	AB, BC, SK, MB
Northern Territories	7–14 business days	YT, NT, NU — may vary

These estimates are for standard delivery only and do not include processing time. Delays may occur during peak periods (e.g., holiday seasons) or due to circumstances outside our control.

5. Bike Packaging

Your bike will be shipped in a sturdy, protective carton designed to keep the frame and components safe in transit. Bikes are sent 85–95% assembled — you will need to attach the front wheel, handlebars, pedals, and saddle using basic tools. Detailed assembly instructions are included in every box.

If you prefer full assembly, we recommend visiting a local bike shop before your first ride.

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel with the carrier.

You can also view your order status at any time by visiting your account page.

If you have not received a shipping confirmation within 7 business days of your order, please contact us so we can look into it for you.

7. Delays and Circumstances Beyond Our Control

While we do everything we can to dispatch orders promptly, Brevon Gate cannot be held responsible for delivery delays caused by:

Postal or carrier disruptions, strikes, or backlogs
Extreme weather events
Public holidays in the origin or destination region
Incorrect or incomplete delivery address provided at checkout

If your order is significantly delayed, please contact us and we will work with the carrier on your behalf to resolve the situation.

8. Lost or Missing Parcels

If your tracking information shows that your parcel has been delivered but you have not received it, please:

Check with neighbours, building management, or a safe drop location
Allow 2 additional business days — occasionally tracking updates arrive before the physical parcel
If still missing, contact us with your order number and we will open an investigation with the carrier

We will do our best to resolve lost parcel situations as fairly and quickly as possible. Brevon Gate is not responsible for parcels delivered to an incorrect address due to an error in the shipping information provided at checkout.

9. Address Changes

If you need to change your delivery address after placing an order, please contact us immediately. We can update addresses only before an order has been dispatched. Once a parcel is in transit, we are unable to redirect it.

10. Returns and Refunds

If you need to return an item, please refer to our full Return & Refund Policy. Key points:

Returns accepted within 30 days of delivery on unridden, unassembled bikes in original packaging
Return shipping costs are the responsibility of the customer, except where we have made an error or the item is defective
Refunds are issued to the original payment method within 5–10 business days of receiving the return

11. Contact Us

For all shipping-related enquiries, please reach out to our team:

Brevon Gate — Customer Support
Email: [email protected]
Contact page: brevongate.com/contact
Response time: within 2 business days (Mon – Fri, 9am – 6pm EST)
Shipped from: 1-392 Rue Chicoine,
Vaudreuil-Dorion (Québec) J7V 2X3, Canada

12. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our carriers, rates, or practices. The “Last updated” date at the top of this page will always reflect the most recent revision. We encourage you to review this policy before placing an order.